Mô tả
Tổng đài Call Center ZYCOO CooCenter-S10+
– Tổng đài Call Center có cấu hình hệ thống.
– Hỗ trợ 20 Agents.
– Hỗ trợ tối đa 40 User.
– Hỗ trợ 10 cuộc gọi đồng thời.
Các chức năng chính
– Popup thông tin cuộc gọi (ghi chú tick note cuộc gọi).
– Click – to – Call cuộc gọi.
– Call Reminder (nhắc gọi lại).
– Auto Dial (tạo kịch bản, tự động gọi lại dùng để khảo sát dịch vụ phản hồi từ khách hàng).
– Tích hợp sẵn Mini CRM.
– Giám sát toàn bộ cuộc gọi trực tiếp hoặc giám sát toàn bộ Agents online.
Features
– CooCenter-S10+ is an all-in-one solution which includes a full-featured IP PBX, Call Center, CRM and Telemarketing systems. It is an ideal choice for small and micro enterprises wishing to improve internal communications, customer care, while also improving the efficiency of company telemarketing.
– The CooCenter-S10+ includes IP PBX features, such as voicemail, video calls, paging and intercom, IVR, call recording. Call center features including call pop-up, ACD, call queues and CRM are all available and ready to use without any license fees.
Thông số, tính năng kỹ thuật
| Model | CooCenter-S10+ |
| Hardware | |
| RAM | 1GB DDR3 |
| Storage | 16GB SD Card |
| USB (External Storage) | USB2.0 (Max. 1TB mobile HDD with external power supply) |
| Ethernet | 2×10/100Mbps |
| Power | Input: AC 100~240V |
| System Capacity | |
| Call Center Agents | 20 (WebRTC or SIP extensions) |
| IP PBX Extensions | 40 |
| Simultaneous Calls | 10 |
| Telephony Interfaces | 4FXO |
| Call Center Features | Call Popup, Call Queues, Callback Reminder, |
| Remote Agents, SIP Agents, WebRTC Agents, | |
| ACD, Call Monitoring, Click-to-call, | |
| Auto Dial, Satisfaction Survey, Call Statistics, | |
| Built-in CRM, Questionnaire, Call Barging, | |
| Whisper Coaching, IVR, Voicemail | |
| IP PBX Features | Caller ID, Video Calls, Paging & Intercom, |
| Voicemail, DID, Voicemail to Email, IVR, PIN Se,t Call Recording, 3-way Calling, Conference Call, Phone Provisioning, SIP Trunking, Blacklist, BLF, | |
| Feature Codes, Call Transfer, Call Parking, | |
| Call Forward, Call Hold, Call Waiting, | |
| Ring Groups, Call Pickup, MOH | |
| Network Features | |
| Network Protocols | IPv4, IPv6 |
| Network Mode | Static IP, DHCP, PPPoE |
| VPN (Server/Client) | L2TP, PPTP, OpenVPN |
| Transport Protocols | UDP, TCP, TLS |
| Others | DDNS, HTTPS, SSH |
| Security | Firewall, IP Blacklist, Auto Defense |
| Codecs & Signaling | |
| Audio Codecs | G.711 (a, u), G.729, G.722, G.726, GSM, Speex |
| Video Codecs | H.264, H.263+, H.263, H.261 |
| Signaling | SIP (RFC3261), IAX2 |
| DTMF Mode | RFC2833, SIPINFO, In-band |
| Environment | |
| Operating | 0℃~40℃ |
| Storage | -20℃~55℃ |
| Humidity | 5~95% no condensation |
| Dimension | Unit: 440 x 232 x 44mm |
| Packing: 500x310x95mm | |
| Weight | 2.4kg |
– Bảo hành: 24 tháng.
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