Mô tả
VMware Per Incident Support is designed to meet the needs of individual consumers or
customers with no or small data centers and software development organizations. An
incident is defined as a question relating to a specific, discrete issue and may involve
several interactions with Technical Support prior to resolution. Separate support
incidents must be purchased for assistance with multiple support issues. By purchasing a
3-or 5-incident pack, you can take advantage of a built-in discount, as well as contact
VMware Technical Support for three or five independent technical issues for your
specified product.
VMware offers Per Incident Support for several products allowing access to support as
you need it. With Per Incident Support, customers can choose to log cases and receive
responses either through the Web or by phone.
